Privacy & Cookie Policy

Last updated: 11/09/25

At We Teach Pets, your privacy matters. This page explains what information we collect, why we collect it, and how you can control your data. We aim to keep things simple and transparent.

Who we are

We Teach Pets is run by Naomi Andrews, Clinical Animal Behaviourist.

Our website address is: https://weteachpets.com

If you have any questions about this policy, you can contact us at:

📧 hello@weteachpets.com

The information we collect

We may collect and process the following personal data when you use our website or services:

Contact form details: your name, email address, phone number (if provided), postcode, and the details of your enquiry.

Email marketing: if you subscribe to our newsletter or freebies, we collect your name and email address.

Client records: if you become a client, we may also collect further details about your dog, your household, and your dog’s history to deliver behaviour support.

Payments: if you purchase a service or course, payment details are processed securely by third-party providers (e.g. Stripe, PayPal, Klarna). We do not store your card details ourselves.

Website use: cookies and analytics may collect technical information like your IP address, browser type, and pages visited.

How we use your data

We use your personal data to:

Respond to your enquiries.

Provide behaviour consultations and ongoing support.

Liaise with your referring veterinary practice and, where appropriate, other professionals involved in your dog’s care (e.g. trainers, physiotherapists).

Send you updates, freebies, and marketing emails (only if you opted in).

Process payments for services and courses.

Improve our website and services through analytics.

We will never sell your data to anyone.

Cookies

Cookies are small files that help our website work properly. Some are essential; others (like analytics) help us improve our services.

When you first visit our site, you’ll see a cookie banner allowing you to accept or decline non-essential cookies. You can change your choice at any time in your browser settings.

Examples of cookies we may use:

Essential cookies – needed for the site to function.

Analytics cookies (e.g. Google Analytics) – to understand how visitors use our site.

Embedded content (e.g. YouTube videos) – may set cookies as if you were visiting that site directly.

See our Cookie Policy for more details.

How long we keep your data

Enquiries: kept for up to 12 months.

Client records: retained for 7 years in line with professional and insurance requirements.

Email marketing: kept until you unsubscribe.

Website cookies: durations vary depending on the cookie (see Cookie Policy).

Who we share your data with

We may share your data with trusted service providers where necessary, such as:

Payment processors (e.g. Stripe, PayPal, Klarna).

Course platforms (e.g. MemberVault).

Email services (e.g. MailerLite).

IT and website support providers.

If you are a client, we may also share relevant information with your referring veterinary practice and, where appropriate, other professionals involved in your dog’s care (e.g. trainers, physiotherapists), always with your dog’s best interests in mind.

Your rights

Under UK GDPR you have the right to:

Access the data we hold about you.

Request corrections if information is inaccurate.

Request deletion of your data (where legally possible).

Restrict or object to certain processing.

Withdraw consent to marketing at any time (unsubscribe link in emails).

If you want to exercise these rights, contact us at hello@weteachpets.com

If you’re unhappy with how we handle your data, you can also lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

Changes to this policy

We may update this policy occasionally. Any changes will be posted on this page with an updated date.