Client and Service Terms

Last updated: 11/09/25

Thank you for choosing We Teach Pets. These terms outline how our services work, what you can expect, and your responsibilities as a client. Please read carefully before booking.

1. Bookings & Consultations

  • All consultations require:

    • Payment in full for the chosen package at time of booking, prior to package starting.

    • A completed pre-consultation questionnaire.

    • A completed veterinary referral form (if applicable).

  • You are responsible for attending your consultation at the agreed date, time, and location (in-person or virtual).

  • “Basic” packages cannot be upgraded to “Premium” packages after the initial consultation.

  • Details of each package (e.g., Anxiety Basics/Premium, Touch Sensitivity, Separation Anxiety) will be provided on the website or in your booking confirmation. All follow up must be taken within 3 months of the start of the package, or is forfeit.

2. Payment & Refunds

  • Payment is required at least 7 days before your initial consultation.

  • No refunds will be given once the package has started.

  • Cancellations with more than 72 hours’ notice: full refund minus a £50 admin fee.

  • Cancellations within 72 hours: 50% refund of the total paid.

  • Missed follow-up sessions without adequate notice will be forfeited.

  • Continued support beyond your package can be booked via ad hoc sessions.

3. Methods & Safety

  • All training and behaviour support is positive, force-free, and evidence-based.

  • Certain training devices (choke chains, prong collars, electric collars, spray collars) are prohibited.

  • You are responsible for managing your dog safely at all times, including using leads, muzzles, gates, or crates as appropriate.

  • Children attending consultations must be supervised by a responsible adult.

4. Client Responsibility & Honesty

  • You agree to provide truthful and complete information about your dog’s behaviour, health, and history.

  • Failure to disclose relevant information may result in termination of services without refund.

  • You remain responsible for your pet’s welfare and any consequences arising from actions taken before or during the programme.

5. GDPR & Data Handling

  • We collect your name, email, phone number, postcode, and any details you provide about your dog to deliver our services.

  • We may also collect photos/videos for assessment purposes; these are stored securely and not shared without your permission.

  • Relevant information may be shared with your referring veterinary practice and, if appropriate, other professionals involved in your dog’s care.

  • Client records are kept securely for up to 7 years, after which they are deleted.

  • For full details, see our Privacy Policy.

6. Guarantees

  • Behaviour modification depends on consistent work and management by the owner.

  • Results cannot be guaranteed and may take time; some behaviours may not be fully resolved due to genetics, history, or environment.

Website Terms

Last updated: 11/09/25

By using our website, you agree to the following terms:

  • All content is for general information only and may be updated without notice.

  • We do not guarantee accuracy, completeness, or suitability for your specific circumstances.

  • Your use of this website is at your own risk.

  • All content, including text, images, graphics, and layout, is copyright-protected. Reproduction without permission is prohibited.

  • External links are provided for convenience; we are not responsible for content on third-party websites.

  • These terms are governed by the laws of England, Northern Ireland, Scotland, and Wales.